Croma Vigilant are delighted to announce the appointment of Ruth McGowan as Operations Manager for our new front of house services division.
PROception, is an extension of our current services within Croma Vigilant to provide our clients with the highest standard of front of house services, which will be specifically tailored to every client’s needs.
Front of house services continue to evolve with pace and greater emphasis is now being placed on the customer experience. PROception was developed with this in mind and brings the amalgamation of three key disciplines, reception, concierge and security to create the new customer services professional.
Ruth McGowan comes to us with a wealth of knowledge and has found her previous experience from her time in the Police Service and as a brand ambassador for Emirates Airline, extremely valuable in her new role.
‘‘I am very excited about my new appointment, I am delighted to be driving the new front of house service and I am looking forward to the challenge. I was privileged to work for Emirates Airline where I learned my craft and where I also seen first hand the importance of high standards in customer service and the commercial value that it brings. In my new role I will be looking to bring fresh ideas on style and making sure we deliver the exceptional to the front end of business.
Previous to working in the airline business, Ruth served as an operational Police Officer for 5 years where she has developed a wealth of security related skills that will bode extremely well for her new role.
Ruth went on to say,
‘’I am a grounded and extremely motivated individual with the appropriate life experience and skillset to make a real contribution to essentially what will be the new level in front of house services. The days of disjointed front of house partnerships are behind us and the emergence of a new front of house professional are here”.
If you would like to find out more about PROception, contact our Croma PROception commercial team on 01387 247 842 or Ruth direct on 07384258201 or email: email@example.com