The ex-military security professionals
Croma Vigilant provides keyholding, security guards and mobile patrols as well as more specialist security services throughout the UK. We are run by ex-military personnel and military standards are embedded in the DNA of the company. We rigorously enforce high standards of dress, time keeping and behaviour. We are very responsive to our client’s needs and able to move quickly as circumstances change. We provide excellent customer service as our guards represent our clients to their customers and the general public. We believe that security guarding is a people business and the better we manage each officer the better service we will offer.
We provide temporary and permanent static and mobile guards throughout the UK. All our guards are SIA trained and closely managed by former military personnel to give clients outstanding service whatever the lead time, event or shift pattern.
Croma Vigilant's guarding operations are managed by former Service Officers and Non-Commissioned Officers and we are extremely proud to be the only exclusively ex HM Forces security organisation in the UK.
Our security team is dealing with the public 24 hours a day, so we have to be confident that they are recruited and trained to the highest possible standards. All our guards are SIA licensed with the option of gaining further qualifications depending on the job in hand.
Croma Vigilant place great emphasis on key areas; training, operational management, personal aptitude, professional skills, recruitment, motivation and administrative support.
Above all we strive to achieve the most meticulous standards in performance and pride in the success of the operation in hand.
Mobile Patrols are used to provide a cost effective security service to sites which may not require a full guarding service but would benefit from occasional surveillance.
Our patrols are carried out by fully uniformed officers in liveried vans and we provide full records of the times and locations of the patrols.
We provide mobile patrols in Central London, Edinburgh, Tyneside and throughout Dumfries and Galloway.
At Croma Vigilant Security, we recognise the importance of temporary guarding. Many security companies come up short by providing less than satisfactory cover because the contract is only short term. However, the same amount of time, effort and detail is invested in every contract, no matter what size, by the Croma Vigilant Management team.
We are confident in the knowledge that we can provide additional numbers of security officers at short notice. We have made it our business to be responsive to these needs. Our meticulous scrutiny and planning in recruitment and training means that we have the right personnel on hand with the expertise to cope with any situation even at short notice.
Our Security Officers work to the same high standards as our permanent guards and are seen at major venues and some of the most prestigious sporting events and society occasions in the social calendar such as the Badminton Horse Trials, the Edinburgh International Conference Centre and the Commonwealth Games. Successful event management is based on a good understanding of the Client’s requirements and knowledge of the venue and the event and so we always conduct a site visit prior to the event.
Croma Vigilant provide security guarding throughout England, Wales and Scotland. Our head office is in Dumfries and we also have offices in Tyneside, Dundee, Central London and Southampton. We have a 24 hour control room to provide our officers with the support and advice they need round the clock to deliver an outstanding service to our customers.
Keyholding and Alarm Response
Croma Vigilant Keyholding services ensure a set of keys and a response officer are on route to your premises when the alarm is triggered. Our keyholding and response services avoid call outs out in the middle of the night. Our response officers remain on site until a full alarm reset has taken place and the property is secure. Detailed reports and photos of any damage are all part of the service.
We are an ACS approved keyholding company, keys and instructions are held in accordance with British Standard 7984 and SIA requirements.
Benefits of Keyholding
- No call outs in the middle of the night
- Protection of employers Duty Of Care
- Prohibits vulnerable personnel entering high risk situations
- Company insurance implications
- Cost saving on staff on call and call out costs
- Police response can be withdrawn after only two false alarms within 12 month
Our 24 hour control centre will notify the response officer when an alarm is triggered. We aim to be on the site within 30 minutes and our response officers remain on site until a full alarm reset has taken place and any boarding up required has been completed and the property is secure. Detailed reports and photos of any damage are all part of the service.
We provide keyholding for many commercial buildings where the management are looking for a rapid response to alarms, clear and detailed reporting and the knowledge that the keys are secured to the highest possible standards
Locks and Unlocks
Locks and unlocks are also available to let staff in at the beginning of the day and secure the building at the end of the day, often saving money on janitorial staff. Our guards will stay on site and welcome staff in the morning and lock up after the last staff member has left.
As a professional alarm response company, we are looking after your property 24hrs a day. Having been alerted by our Control Panel, we will despatch a designated response officer to inspect the premises. The response officer will assess the situation and will communicate with the relevant emergency services as required and only leave the premises when the site has been secured and the situation rectified
We provide security surveys and consultations, crisis management, close protection, country house asset protection and penetration testing all carried out by our ex-military personnel to exacting standards. We are very flexible so please contact us to discuss your requirements.
Croma Vigilant provides Ex-United Kingdom Special Forces teams able to deal with any security eventuality. No job is too esoteric or difficult to solve. We provide a range of services such as close protection, close surveillance, discreet surveillance and protection and area clearances.
Croma Vigilant has proven successful in both commercial and domestic investigation fields. We provide consultation interviews, in order to review your concerns in any field of investigation and recommend the correct course of action that should be taken. Once a case has been taken on and enquires are initiated, the client would be kept up to date with any developments and you can cancel any action, at any time you wish. Our investigators are ex-Special Forces personnel and are fully conversant with the procedure of criminal investigation, the gathering of evidence and the presentation of prosecution files to court. We can provide a full service therefore ensuring that the offender is brought to justice. Once a case has been investigated and a file of evidence has been compiled, information is laid before the court and summonses issued or offenders arrested.
Croma Vigilant Security has a proven covert surveillance capability, and can deploy Ex United Kingdom Special Forces teams at very short notice to conduct foot or mobile surveillance in urban or rural environments.
Using our highly experienced officers and latest technical surveillance equipment, Vigilant can covertly gather intelligence and can conduct effective counter surveillance measures.
Crisis Management activities include forecasting potential crises and planning how to deal with them. Many organisations do not have the time or resources to complete a crisis management plan before they experience a crisis.
Croma Vigilant Security will identify the real nature of a current crisis and implement the necessary changes to minimize damage and enable speedy recovery.
Country House Asset Protection
Croma Vigilant's Security officers have a wealth of experience in the field of asset protection from escorting high value possessions in transit to safeguarding specialized high value assets in residential sites.
All client requirements are assessed confidentially and stringently and robust security procedures are implemented to ensure the immediate safety of your assets wherever they may be.
We realise the potential threat faced by many isolated properties in the countryside which house high value assets and we attempt to minimise the ever increasing danger of high value crime.
Croma Vigilant was founded and is run by ex-military personnel. Military standards and thinking are embedded in the DNA of the company. This distinctive philosophy affects everything we do for our Clients in the field.
We demand and expect high standards from every officer who works for us. We believe in high standards across the board and that by focusing on even the smallest details we are able to offer an excellent service. We have found that high expectations have led to higher morale and higher performance.
- Timekeeping – our officers will turn up on time.
- Rotas – each officer will have visibility of the rota and changes due to holiday and sickness will be notified in good time.
- Duties – each officer will know exactly what is expected of them in the role.
- Uniform – we expect our officers to look smart and wear their designated uniform at all times. Any deviance from the prescribed outfit will be addressed immediately.
- Training – only trained staff cover a shift. You will be notified well in advance of any training in the building.
We expect our officers to be good listeners and to be able to filter information effectively so as to take appropriate action. Our belief is that a core part of our delivery is the impression we leave on our Clients and their customers and that’s why we train our officers extensively in customer service.
In a fast changing world we have often found our Clients need some support in very short timescales. We are a “can do” company that rarely say no to any customer request.
From the Chief Executive downwards, all managers within our company are directly involved in the running of the company. All personnel are available for direct contact with our Clients as and when required. We have a very flat organisational structure, which means that our ethos, dedication, pragmatic approach and striving for perfection isn’t diluted through unnecessary layers of management.
Find out more
As a services company we stand or fall by our reputation for service. This manifests itself in the systems we use to monitor and improve our performance, and the motivation of our Managers to instill this philosophy throughout the company.
It is the established policy of the company to operate a Quality Assurance System that will meet the requirements of BS EN ISO 9001 / BS7499 / BS7858 / BS7958 and other applicable Codes of Practice for our industry.
Security Industry Authority (SIA) - Approved Contractor Scheme (ACS)
Croma Vigilant currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding, Key Holding & CCTV.
We have held the SIA ACS award since 2007.
Click here to visit the SIA Register of Approved Contractors
Investors in People Gold
We are delighted to report that Croma Vigilant has been awarded Gold status from Investors In People (IIP). This puts us in a prestigious group of UK companies as only 13.3% of organisations have been recognised as achieving the ‘Gold’ standard. Investors in People is an award that measures not only how we look after our staff but also our clients, and we now have our sights set on Platinum.
ISO Certificate: ISO 9001: 2015, ISO 18001, ISO 14001:2015
ISO 9001 is the internationally recognised quality assurance certificate, ensuring our clients that, as a company, we understand our customers’ requirements and are perfectly poised to deliver products and services that consistently satisfy their needs. We first successfully achieved this accreditation in January 2012 and are reassessed on an annual basis.
Croma Vigilant currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding, Key Holding & CCTV.
ISO 18001 is the health & safety assurance accreditation, which has helped us to design an effective occupational health and safety management framework bringing all relevant controls and processes into one management system. This then results in minimisation of operational risks and hazards.
14001:2015 is the internationally accepted standard outlining the requirements for an effective environmental management system. The accreditation is helping us to meet our environmental responsibilities, including reducing waste and energy consumption, by setting up a framework of requirements we adhere to. We were accredited in May 2014.
Safe Contractor registered
This is a leading health and safety pre-qualification assessment scheme, dedicated to promoting higher standards of competence and compliance through the provision of relevant industry specific and tailored health and safety assessments for all professions and sectors. We are proud to have maintained our accreditation with the Safe Contractor for many years now.
Railway Industry Supplier Qualification Scheme (RISQS) / Link Up
Croma Vigilant are registered with the Railway Industry Supplier Qualification Scheme (RISQS) formerly known as Link Up which pre-qualifies us to work with companies in the rail sector by providing company and health and safety information.
Sebastian Morley is our Managing Director, he is responsible for all company disciplines and pays particular emphasis on marketing and client liaison. Sebastian was an officer in The Black Watch and United Kingdom Special Forces. He has been involved in the UK security industry for 20 years operating at the highest level with clients and security operatives. Sebastian co founded Vigilant Security with Paul Williamson which joined Croma Security Solutions Group Plc to form Croma Vigilant.
Paul Williamson is our Operations Director, he ensures high standards are maintained across the board. Paul regularly conducts unannounced visits to client’s premises and takes a personal interest in the appearance and performance of our guards. Paul served in the Black Watch regiment and has been involved in the security industry at the highest level for the last 20 years. Paul co founded Vigilant Security with Sebastian Morley in 1997.
Guy Rampe is our General Manager, he acts as the first point of contact ensuring hands on assistance with the transfer and running of the operation on the ground. Guy reports directly to the company’s Operations Director, Paul Williamson. Guy was previously the Contract Manager for our central London contracts since 2011 and is an extremely capable and
reliable professional with a wealth of experience within the sector. Guy served in the Royal Regiment of Fusiliers.
Stuart Clark is our Operations Manager, he covers Scotland and the North, visiting sites on a regular basis to address any issues and ensure high standards are maintained. Stuart is an ex Warrant Officer in the Royal Logistics Corps with 26 years military experience. Stuart joined Croma Vigilant in 2011.
Ruth McGowan is our Operations Manager for PROception and is responsible for the management of front of house reception contracts and for the smooth running of a number of sites. Ruth ensures that our high standards are met to the client’s requirements at all times, through effective management and operational planning. Ruth is an ex Police Constable and was a brand ambassador for Emirates airline.
Claire Telfer is our Commercial Manager, she is responsible for all commercial aspects of the contracts. Claire deals with quotations for any changes of manning levels, changes in hours or additional requirements as well as any additional equipment required by the client. Claire has previous experience in sales, marketing and client relationships from her past roles in Selfridges Head Office and Bauer Media.
Gay Dudley is our Administration Manager, she supports our Directors and Managers and is responsible for the day to day running of all administration duties at Head Office including HR, company accreditations and overseeing screening/vetting and SIA licensing conducted by her admin team.
Eileen Little is our Finance Manager, she is responsible for overseeing a growing finance team. Eileen produces the management accounts each month, controls sales & purchase ledger and ensures that auto enrolment is administered according to government legislation.
Vigilant Security (Scotland) Limited, a company registered in Scotland with Registration Number SC212151, at the following address: Croma Vigilant Security Services, First Floor, 161 Brooms Road, Dumfries, DG1 2SH